Basic Information

Reference Number

0000255472

Issuing Organization

University Of Calgary

Solicitation Type

ACAN - Advance Contract Award Notice (Formal)

Solicitation Number

2023RSS0060

Title

Contact Centre IVR Platform

Source ID

PU.AC.Alta..1083035.C108348

Agreement Types

Canadian Free Trade Agreement (CFTA)

New West Partnership Trade Agreement (NWPTA)

Details

Location

Canada, Alberta, Calgary

Purchase Type

Duration: 3 years

Description

This ACAN is to support the renewal of current subcribtion of PureCloud. The University of Calgary has purchased the C20/AS Ribbon Solution which may replace the need for the University to use PureCloud. The implementation of the new system will require 12-24 months to complete to be fully functional. Until the new system is fully functional, the University of Calgary plans to continue using PureCloud to ensure no disruption to service which is critical to the University. The University of Calgary intends to renew the current contract with Genesys PureCloud for a further 3-year term.

Dates

Publication

2023/09/05 03:42:32 PM MDT

Bid Intent

Not Available

Question Acceptance Deadline

2023/09/07 04:00:00 PM MDT

Questions are submitted online

Closing Date

2023/09/12 04:00:00 PM MDT

Contact Information

Sabeel Khan

403-220-2869

sabkhan@ucalgary.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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