CSS01_292021 - Consulting Services for reviewing processes and current environment

This non-binding Request for Proposals (RFP) is issued by March of Dimes Canada (“MODC”) for a qualified consulting firm to help gather and build requirements for a national centralized call centre solution.

This initiative involves the completion of an environmental scan of current intakes within the organization, including consideration for the many partnerships which MODC has made in the community that have clients redirected to services / programs within those regions.

Equally important to the success of this initiative is the completion of an external review of best practices and processes being utilized by other like organizations across Canada.

The approach being considered at this time is to have the two distinct initiatives with work that will be completed in stages. The first two stages apply to this RFP and its requirements and the deliverables produced by this project will be the key inputs into the third phase of the project that will be conducted through an additional competitive procurement process.