Basic Information

Reference Number

0000072551

Issuing Organization

Information Services Corporation

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP 1704

Title

Customer Relationship Management Toolset (ITSM/CRM)

Source ID

PP.CO.SK.865363.C88072

Agreement Type

None

Details

Location

Canada, All of Canada, All of Canada

Purchase Type

One Time Only- Delivery Date:2018/03/01

Description

Information Services Corporation (ISC) is seeking competitive proposals for the provision of a Customer Relationship Management and Information Technology Service Management (ITSM) Toolset. There are three significant deliverables in this RFP and Suppliers submitting proposals will be evaluated on their ability to align with each separate deliverable.

Major Deliverables are:
1. To determine if a single solution is available to replace current MS Dynamics CRM 4.0 and facilitate ISC’s IT service management processes.
2. The costs associated with the proposed solution.
3. The Suppliers ability to partner with ISC to implement the selected solution.

The current CRM toolset is Dynamics CRM V4.0. It is expected that the data within this version be made available from within the new tool set but not necessarily migrated into the new tool.
The ITSM functionality within the toolset should align with Information Technology Infrastructure Library (ITIL`s) best practices for the tracking and management of all components included in the complete IT Service Lifecycle.

Dates

Publication

2017/11/28 11:08:50 AM CST

Bid Intent

Not Available

Question Acceptance Deadline

2017/12/15 11:59:00 PM CST

Questions are submitted online

Closing Date

2017/12/22 02:00:00 PM CST

Contact Information

Layne Rieger

306-787-9134

layne.rieger@isc.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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