Basic Information

Reference Number

0000203581

Issuing Organization

NL Provincial Health Shared Services Supply Chain

Owner Organization

Newfoundland and Labrador Centre for Health Information

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2021-1748

Title

Bridge the gapp - Virtual Agent Solution

Source ID

PV.MN.NL..1083209.C109407

Agreement Types

Atlantic Procurement Agreement

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Newfoundland and Labrador, Avalon Peninsula

Delivery Point

Newfoundland and Labrador

Description

Central Regional Health Authority (Central Health) is administering this RFP on behalf of the Newfoundland and Labrador Centre for Health Information (NLCHI) under the direction of the Department of Health and Community Services to submit proposals for a Bridge the gapp – Virtual Agent Solution. This will be in accordance with the specifications and requirements set out in this RFP, as well as the Public Procurement Act.

Bridge the gapp (BTG) is a website based on the WordPress content management system. It is designed with and for citizens to deliver information on mental health and addictions resources. BTG plays an important part in the day-to-day dissemination of information regarding the resources citizens can use to combat mental health and addictions issues. BTG offers self-help resources, links to local services, and allows the user to share their own personal stories. BTG has a vast collection of information, which is continuously growing, and sometimes it may be difficult for a user to find all the available information which will meet their needs. As well, NL will be implementing a Stepped Care program for mental health and addictions with plans to incorporate it into BTG. The intention of eMH&A program is to further enhance the ability to navigate BTG and locate the most appropriate resources by introducing a Virtual Agent (VA).

The purpose of this RFP is to find a partner with the tools and ability to implement a VA for the Newfoundland & Labrador (NL) instance of the BTG website. Although the focus of this RFP is the NL BTG instance, BTG is currently available to provinces in Atlantic Canada with plans to further expand into other provinces and territories. NLCHI is searching for a partner who is aligned with our short and long term goals for a VA solution.

Dates

Publication

2021/07/02 02:03:14 PM NDT

Bid Intent

Not Available

Question Acceptance DeadlineA - Previous Amendment

2021/08/05 02:00:00 PM NDT

Questions are submitted online

Yes

Closing DateA - Previous Amendment

2021/08/12 02:00:00 PM NDT

Contact Information

Courtney Sacuta

Open.Calls@centralhealth.nl.ca

Required Acknowledgement

General Terms and Conditions

Please acknowledge that you have reviewed and accept the attached general terms and conditions.

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Identity & Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Schedule A	Specifications	Yes	No
Schedule C	Bidders Information Form	Yes	No
Schedule D	Privacy / Confidentiality Oath (awarded vendor is required to submit upon request)	No	No
Attachment E	Vendor Cloud Assessment	Yes	No
Attachment A	Bridge the gapp Specification Spreadsheet	Yes	No
No entries

Additional Bidding Instructions

Response Format

All proposal submissions should be a maximum of 25 pages, excluding the cover page, and appendices, and must be submitted in the format provided by the RFP:

Executive Summary
Corporate Capability (Proponent(s) or Proposed Resources experience in relation to the work to be performed)
Schedule A - Specifications
- Resume(s) for proposed resource(s) - To be attached as an appendix (if applicable)
Schedule B - Financial Proposal
Schedule C - RFP Form
References (3) must contain - To be attached as an appendix:
- Client Name
- Address
- Contact Name & Title
- Phone Number & Email Address
- Brief description of nature of the project, scope, and services rendered.

Proposals that fail to meet these requirements in full will not be considered for further evaluation.

Envelope 2 - Pricing

Pricing

No Pricing

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Schedule B/Attachment B	As per Schedule B instructions, please fill out and complete the included Attachment B Financial Proposal Spreadsheet	Yes	No
No entries

Additional Bidding Instructions

Proponents must complete and submit the Financial Proposal. Type or legibly print the information required on the Financial Proposal Template (Attachment B).

Proponents must include in their RFP Proposal documentation/explanation around expected resource time for training, implementation, support, license requirements, etc., that would help validate associated costs for the Newfoundland and Labrador implementation when the financial proposals are opened and considered.

Proponents must detail any assumptions made in the preparation of their quotes. Dependence on existing infrastructure must be clearly noted and any expectations stated.

The financial proposal must be specified in Canadian dollars and remain in effect for nine (9) months after the proposal due date. The cost summaries must include all pricing aspects.

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