Basic Information

Reference Number

0000053764

Issuing Organization

Ontario Health

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP2016-P00652

Title

Customer Relationship Management (CRM) Consultant

Source ID

PP.HL.CAN.692769.C92388

Details

Location

Canada, Ontario, Toronto

Description

Complete a functional survey of existing Customer Relationship Management (CRM) or CRM-like solutions available within the Agency
Establish a key stakeholder map and approach to understand and document stakeholder needs as they pertain to enterprise reporting, client / product management and data analytics
Identify and analyze leading practices / core functionality for similar organizations
Analyze and document key features / functionality of industry-leading CRM solutions; collect pricing / licensing data; analyze use cases
Implement stakeholder engagement approach to document functional and non-functional requirements associated with an Enterprise CRM offering
Complete an interim findings report that documents findings and presents go-forward options and recommendations to eHealth Ontario CRM Steering Committee (‘Steering Committee’)
Establish business case based on Steering Committee endorsed go-forward recommendation to secure appropriate funding and resources
Create and manage a request for proposal (RFP) to select a successful CRM product and associated professional services (integration, deployment, training, customization, etc.)

Dates

Publication

2017/04/13 01:17:07 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2017/04/19 03:00:00 PM EDT

Questions are submitted online

Closing Date

2017/04/28 03:00:00 PM EDT

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Identity & Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Envelope 2 - Pricing

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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