Basic Information

Reference Number

0000233651

Issuing Organization

City of Ottawa

Owner Organization

ICS, FS, CC, CMO & AG Client Unit

Solicitation Type

RFT - Request for Tender (Formal)

Solicitation Number

37922-91585-T01

Title

ICS/ITS/NOB/ Speech Recognition Auto-Attendant Solution

Source ID

PU.MU.ON.6700.C104681

Details

Location

Canada, Ontario, Ottawa

Delivery Point

Canada, Ontario, Ottawa

Purchase Type

Duration: 3 years
Option: Two, one-year extensions.

Description

The City of Ottawa has a requirement for the implementation of an on-premises Speech Automated Attendant & Directory solution that will serve both residents and employees for internal and external routed calls. The City of Ottawa will only accept on-premises, City owned solutions for this requirement.
This requirement includes both the procurement of the proposed solution and vendor supplied professional services to aid in a rapid and seamless deployment and integration with the City’s Cisco PBX.
The Procurement of goods and/or services specified in this bid document may be subject to the provisions of the Canadian Free Trade Agreement (CFTA) and/or the Ontario-Quebec Procurement Agreement (OQPA).
All information submitted in response to this RFT is subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act.

Dates

Publication

2022/10/12 09:10:16 AM EDT

Question Acceptance Deadline

2022/10/27 11:59:00 PM EDT

Questions are submitted online

Yes

Closing Date

2022/11/03 03:00:00 PM EDT

Contact Information

Jessica Battersby

613-580-2424

Jessica.Battersby@ottawa.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Request Prompt Payment Discount

Yes

Payment Delay

15 Day(s)

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Please see RFT document.

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