Basic Information

Reference Number

0000151579

Issuing Organization

Commission for Complaints for Telecom-television Services

Owner Organization

Commission for Complaints for Telecom-television Services

Solicitation Type

RFI - Request for Information (Formal)

Solicitation Number

2019-100

Title

(New) Review of CCTS Service Delivery Process and Related Technologies

Source ID

PP.CO.ON.675085.C73469

Agreement Type

None

Details

Location

Canada, All of Canada, All of Canada

Description

This RFI is intended to obtain responses from individuals or firms (“Respondents”) for the conduct of a review of the processes and technologies which the Commission for Complaints for Telecom-television Services Inc. (“CCTS”) uses to deliver its complaint-handling services to Canadian consumers and service providers. The goals of the review are:

to ensure that CCTS’ processes are efficient and effective, and consistent with best practices in the industry, as well as to obtain recommendations for improvement;
to obtain information and recommendations regarding technologies available in the marketplace which CCTS might wish to consider in order to streamline its processes, provide enhanced consumer access, quicker complaint-handling, and improved staff support, and to allow CCTS to respond with agility to increases or decreases in complaint volumes.

Dates

Publication

2019/06/14 01:02:22 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2019/07/12 02:00:00 PM EDT

Questions are submitted online

Closing Date

2019/07/26 02:00:00 PM EDT

Contact Information

Howard Maker

1-888-221-1687

howard.maker@ccts-cprst.ca

Bid Submission Process

Bid Submission Type

Physical Bid Submission

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