Basic Information

Reference Number

0000126841

Issuing Organization

Canadian Red Cross

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP EM02-18

Title

Consultancy: Case Management Review

Source ID

PP.CO.ON.783021.C98715

Details

Location

Canada, All of Canada, All of Canada

Description

The Canadian Red Cross is looking for a comprehensive integrated review of case management processes of the Canadian Red Cross, with a focus in Emergency Management, grounded in best practises and standards, and recommendations for strategy and future operating model.

Specifically, this RFP seeks the following information:

Respondent capabilities.
Cost information for services.
Road map for implementation of the review.
Ideas and suggestions to optimize the customer service experience and ensure quality control.
Identification of key performance indicators that will allow CRC staff to review and validate recommendations to implement case management strategy and operating model.

Dates

Publication

2018/08/24 10:24:39 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2018/09/07 11:59:00 PM EDT

Questions are submitted online

Closing Date

2018/09/14 11:59:00 PM EDT

Contact Information

Olivier Trinh

613-740-2098

olivier.trinh@redcross.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

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