Basic Information

Reference Number

0000251973

Issuing Organization

University of Toronto – St. George Campus – Procurement Services

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

UOT202316731

Title

Computer Telephony Integration System

Source ID

PU.AC.ON.238761.C100976

Agreement Type

Open Bidding (OB)

Details

Location

Canada, Ontario, Toronto

Purchase Type

Duration: 3 years
Option: Two, one year extension option

Description

Notice of Intended Procurement

NAME OF PROCURING ENTITY
The Governing Council of the University of Toronto (the “University”)

CONTACT PERSON AND CONTRACT PERSON COORDINATES

Harneer Batra
215 Huron Street, 3rd Floor
Toronto, ON M5S 1A2
harneer.batra@utoronto.ca

PROCUREMENT DOCUMENTS
The procurement documents are available at www.merx.com.
Note that obtaining access to the procurement documents will require prospective suppliers to register and pay a registration fee. Pricing and Payment Terms are available on the MERX website.

DESCRIPTION OF PROCUREMENT
The University is conducting an RFP for Computer Telephony Integration System
The University of Toronto’s University Registrars’ Office (URO) is seeking a computer telephony integration for its Customer Relationship Management Platform(s), to improve functionality, efficiency, and caller experiences.
The procurement is anticipated to involve negotiation. An electronic auction is not anticipated.

ADDRESS AND FINAL DATE FOR SUBMISSIONS
Submissions must be submitted electronically at https://utoronto.bonfirehub.ca/ on or before Tuesday, August 08, 2023 (2:00 PM local time). The submissions will not be opened publicly.

CONDITIONS FOR PARTICIPATION
The procurement is subject to the following conditions for participation:
N/A

APPLICABLE TRADE AGREEMENTS
This procurement is subject to the following trade agreement(s):

The Canadian Free Trade Agreement, Chapter Five
The Comprehensive Economic and Trade Agreement, Chapter 19
The Ontario-Quebec Trade and Cooperation Agreement, Chapter 9

CONTRACT DETAILS
The anticipated term of the Agreement is 3 years with option to extend for two additional terms of one year each.

EVALUATION CRITERIA
The University will base its selection of qualified suppliers on the following criteria:

EVALUATION CRITERIA                                                WEIGHT
TECHNICAL SUBMISSION
Experience & Qualifications 10
System Features & Functionality 40
Implementation, Training & Warranty 25
Customer Service & Performance Standards                      15
Presentations (Optional)                                                      15
Testing (Optional) 10
FINANCIAL SUBMISSION                                                  25
TOTAL                                                                                115 w/o Presentations or Testing
                                                                                            140 w/ Presentations and Testing

NOTES
Suppliers should note that information contained within this notice is subject to change. Suppliers are encouraged to obtain the procurement documents which contain the most current information. If there is a conflict between the procurement documents and this notice, the procurement documents will take precedence.

Dates

Publication

2023/07/14 10:49:17 AM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2023/07/25 02:00:00 PM EDT

Questions are submitted online

Closing Date

2023/08/08 02:00:00 PM EDT

Contact Information

Harneer Batra

000-000-0000

harneer.batra@utoronto.ca

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Each Proponent is required to submit its Proposal on Bonfire at the following link: https://utoronto.bonfirehub.ca/opportunities/69003

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