P31PE18942 - P31PE18942 - TEMPORARY CUSTOMER SERVICE ASSISTANCE

TTC requires temporary customer service assistance to provide customer service related services included but not limited to the following events: during transit vehicle diversions and/or road closures, subway and SRT station closures, streetcar construction projects, special assignments and emergencies.
It is the Customer Service Representatives’ responsibility to help customers deal with the confusion and frustration that can occur when normal service is disrupted and the introduction of a new automated fare system. CSR’s play a very important role helping customers get to where they need to go in an efficient and comfortable way when assisting with surface diversions, station closures or Special Assignments, Emergencies, the implementation of the automated fare collection system and/or PRESTO, or other assignments as required by the TTC