1.0 Introduction
The Canadian Air Transport Security Authority (“CATSA”) is a Crown corporation with headquarters at 99 Bank Street, Ottawa, Ontario, Canada, K1P 6B9. CATSA is responsible for the delivery of consistent, effective and efficient screening of passengers and non-passengers in designated airports. Further information about CATSA can be obtained at www.catsa.gc.ca.
2.0 Background
CATSA is a Crown Corporation funded by parliamentary appropriations and accountable to Parliament through the Minister of Transport. CATSA is responsible for overseeing the delivery of passenger and non-passenger security screening services at all designated airports in Canada.
CATSA delivers screening services to eighty-one (81) active airports (with an additional eight inactive airports) across Canada ranging from very small operations only open a few days a week to the likes of the Pearson International Airport (“YYZ”) in Toronto, Ontario which has two terminals each serving more passengers than some of Canada’s busiest airports. In total, CATSA’s screening contractors employ approximately nine thousand (9,000) screening officers across the country.
For more information visit: www.catsa.gc.ca.
3.0 Objective
CATSA is interested in understanding the array of content management solutions (“CMS”) available in the market, as further described in Section 5 (Requested Information) of this RFI.
For further clarity, CATSA is interested in receiving Responses to this RFI from firms that currently provide CMS specifically for the use of Standard Operating Procedures (“SOPs”). Responses should address the alignment of the solution(s) by not only addressing functionality but also availability, market presence and long-term sustainability of the solution(s).
4.0 Current Situation
CATSA SOPs are the primary reference tool for screening operations for CATSA employees, third-party screening officers as well as screening contractor management. The SOPs currently exist as a 400+ page PDF document, and contain the following information:
- screening procedures;
- equipment requirements;
- emergency response procedures;
- contingency procedures; and
- operational record-keeping responsibilities.
CATSA’s SOPs must be updated on an on-going, and ad-hoc basis, by a team of five people.
5.0 Request for Information
This is a Request for Information (“RFI”) for a Content Management Solution. This is neither a call for tender not a Request for Proposals (“RFP”) and no agreement or contract for the goods and/or services stated herein will be entered into as a result of this RFI.
CATSA is seeking information from the industry regarding Content Management Solutions, as further described in the RFI.
The RFI should in no manner be construed as a commitment by CATSA. CATSA will not pay for information provided.
Information provided will be treated as commercially confidential. Any comments or concerns expressed by Respondents will not be provided to the other industry Respondents, or considered as part of any eventual procurement.
CATSA reserves the right to seek clarifications from one or more Respondents of any information provided in response to this RFI whether by telephone, in writing or in person.
6.0 Use of MERX
Responses should submitted by MERX Electronic Bid Submission (“EBS”) system at www.merx.com or through email to procurementcontract@catsa.gc.ca.
The largest file that may be submitted to the MERX EBS system is 500MB. There is no limit to the number of files that may be submitted. An e-bid confirmation number will be provided by the MERX EBS system to the applicable bidder upon successful completion of submitting its e-bid documents.
If you have any questions or require additional information regarding MERX EBS System, please visit www.merx.com or contact MERX Customer Support at 1-800-964-MERX (6379).
CATSA may cancel this RFI before the closing date set out above. If the RFI is cancelled for any reason before the closing date, a notice will be posted on MERX advising of the cancellation.
See MERX at http://www.merx.com for details respecting how to access the RFI documents and any costs related thereto.
CATSA does not authorize, or make any representations or warranties in respect of, any postings relating to its procurements found on any other web-based forum.
7.0 Language
Documents may be submitted in either official language of Canada.
