Basic Information

Reference Number

00004314437

Issuing Organization

Insurance Corporation of BC

Solicitation Type

NRFP - Negotiated Request for Proposal (Formal)

Solicitation Number

NRFP 5020

Title

Customer Journey Mapping

Source ID

SCRIBE

Details

Location

British Columbia

Purchase Type

Not Stated

Dates

Publication

2024/11/20 02:45:00 PM EST

Closing Date

2024/12/16 03:00:00 PM EST

Contact Information

ICBC Strategic Supply Management

sourcing@icbc.com

Description

ICBC is seeking a single qualified and experienced proponent for the provision of Customer Journey Management Platform. The product must allow for the management of customer journeys including (mapping, editing/updating, tracking, monitoring and reporting. It should enable sharing and collaborating on parts or entire journeys with individuals and groups, integrate and update measures relate to key touchpoints and create master-level views down to touchpoint views. The platform must support dashboard views of journeys.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on bcbid.gov.bc.ca. MERX asks that you refer to bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.