P19-103 - QUEUE MANAGEMENT SOLUTION

Address:
York University
Procurement Services
4700 Keele Street
Toronto, Ontario
Canada, M3J 1P3
 
Description:
York University is seeking proposals for a Queue Management Platform to improve the overall student experience at service desk locations across campus.  During peak period times during the year, each service desk experiences long lineups with students visiting each location to get into the queue for service.

There are multiple queue management solutions existing at York University providing a fragmented experience for students.  Moreover, York University is interested in a single platform that can scale as more Departments wish to use a central queue management solution.
York will only consider Proposal submissions received from Proponents who have registered with MERX and have obtained the Bid Document directly from MERX (www.MERX.com) for this competitive bid.  Proposal submissions from Proponents who have not registered and obtained this Bid Document directly from MERX will be disqualified.

Tendering Website:
Proponents will find the complete RFP Documents at: https://www.merx.com/
Pricing and Payment Terms are available on the MERX website, respectively.
 
Procurement Method:
Open tender whereby all interested Proponents may submit a Proposal.
 
Estimated Quantities:
Available within the RFP Documents.
 
Submission Details:
Proponents shall submit their Proposal response at: https://yorku.bonfirehub.ca

Submission Deadline:
November 8, 2018 at 3:00:00pm EST

Public Opening:
Not Applicable.
 
 Conditions for Participation
 Not Applicable.

Mandatory Submission Requirements:

1. Executive Summary;
2. Qualifications and Experience;
3. Methodology;
4. Timetable/ Work Plan;
5. References;
6. Acknowledgement; and
7. Pricing Schedule;

1. Acknowledgement;
2. Qualifications and Experience;
3. Platform & Infrastructure of the solution;
4. Features & Requirements of the Solution;
5. Product Support and Customer Service;
6. Financial Considerations; and
7. System Demonstration/Short-list Proponent Presentation