Information de base

Numéro de référence

0000076016

Organisation émettrice

Niagara College

Organisation propriétaire

Niagara College

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

2018-04

Titre

QUEUING SYSTEM

Code d’identité d’origine

PU.AC.ON.244785.C96084

Type d’accord

Approvisionnement dans le secteur parapublic

Détails

Emplacement

Canada, Ontario

Description

The Request For Proposal Documents are available at the College’s Purchasing website: http://www.niagaracollege.ca/purchasing/requests-for-tender/

Niagara College of Applied Arts and Technology is seeking a Service Provider to offer an enterprise level Queuing System to assist in managing line-ups within the different service areas of the College. The System will accommodate multiple queues for different service areas of the College at both the Welland and Niagara-on-the-Lake campuses and will include appointment booking functionality.

Please visit the College website for more information: http://www.niagaracollege.ca/about/why/campuses/

The System will initially be rolled out for Enrollment Services, encompassing multiple departments & functions, including:

Student Records
Admissions
Financial Aid
Student Payments

Objectives of the System:

Improve customer satisfaction by ensuring users are joining the correct queue and directed to the correct rooms or service, i.e. location
Notification to users of their position in the queue. Text/Email messages for when their appointment is coming up
Improve staff efficiency by assessing busy periods and common reasons for visits. Analytics are meaningful and can direct staffing and training
Can be used enterprise wide. Common system able to be used across multiple service areas

Implementation is planned to begin approximately March 2018 and is to be completed by May 2018.

The Request For Proposal Documents are available at the College’s Purchasing website: http://www.niagaracollege.ca/purchasing/requests-for-tender/

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Dates

Publication

2018-01-17 15h45:28 HNE

Intention de soumissionner

Non disponible

Questions sont soumises en ligne

Non

Date de fermeture

2018-02-06 15h00:00 HNE

Information du contact

Mike Pasquale

905-735-2211 ext. 7580

mpasquale@niagaracollege.ca

Processus de soumission

Type de soumission

Soumission électronique

Fixation des prix

Somme forfaitaire

Liste de documents de la soumission

Nom de l’item	Description	Obligatoire	Limité à un fichier
Bid Documents	Documents defining the proposal	Oui	Non
Aucune entrée

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