Basic Information

Reference Number

0000270041

Issuing Organization

Legal Aid Ontario

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP 2024 - 001

Title

Purchase of software licenses and Implementation of Genesys Cloud CX CCaaS

Source ID

PV.AG.ON.310597.C30820

Details

Location

Canada, Ontario, Toronto

Description

The aim of this procurement is to obtain licenses and implement the Genesys Cloud CX Contact Center as a Service (CCaaS) solution, along with Verint Workforce Management Essentials and Verint Quality Management This solution will replace Legal Aid Ontario's (LAO) existing contact center technologies with a comprehensive, integrated platform offering detailed reporting and analytics, call quality monitoring, and workforce management capabilities.

Dates

Publication

2024/05/10 11:42:33 AM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2024/05/24 11:59:00 PM EDT

Questions are submitted online

Closing DateA - Previous Amendment

2024/07/12 11:59:00 PM EDT

Contact Information

Mohammed Rahat

procura@lao.on.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Technical Envelope

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Please refer to RFP PDF document for submission instructions.

Envelope 2 - Costing Envelope

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Please refer to RFP PDF document for submission instructions.

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