Basic Information

Reference Number

0000179204

Issuing Organization

Independent Electricity System Operator

Owner Organization

IESO

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

269

Title

IESO Call Centre Services

Source ID

PP.CO.ON.252435.C102474

Details

Location

Canada, Ontario

Purchase Type

Duration: 5 years
Option: Up to five additional one-year periods

Description

The IESO, working at the heart of the Province of Ontario's power system, runs a number of programs and projects which attract a lot of interest from both participants and the public. As such the IESO requires call centre support to ensure we are able to be responsive to stakeholders. The IESO is seeking a qualified Service Provider to provide call centre services for IESO programs and projects as they arise.

Dates

Publication

2020/07/06 05:03:21 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2020/07/16 03:00:00 PM EDT

Questions are submitted online

Closing Date

2020/08/06 03:00:00 PM EDT

Contact Information

Dirk Van de Waal

Dirk.vande.Waal@ieso.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Technical Submission & App A/B/E

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Appendices	Appendix A, B & E	Yes	No
Technical Submission	As described in the RFP	Yes	No
No entries

Additional Bidding Instructions

See Part 4. Proposal Submission Instructions in the RFP.

Envelope 2 - Pricing

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Pricing Submission	Appendix D - Pricing Form as outlined in the RFP	Yes	No
No entries

Additional Bidding Instructions

See Part 4. Proposal Submission Instructions in the RFP

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