Basic Information

Reference Number

0000248825

Issuing Organization

CBC/Radio Canada

Owner Organization

CBC/Radio-Canada

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

TI20230526

Title

Customer Relationship Management (CRM) Platform

Source ID

FD.CO.CAN.458875.C110346

Agreement Type

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, All of Canada, All of Canada

Description

PLEASE READ THE FOLLOWING COMPLETELY AND CAREFULLY PAYING ATTENTION TO ALL REQUIREMENTS AND DATES

CBC/Radio-Canada is seeking Proposals from industry in response to its Request for Proposal (“RFP) for Customer Relationship Management platform (CRM) for CBC/Radio-Canada.

1. SUMMARY OF REQUIRED GOODS/SERVICES:

CBC/Radio-Canada is requesting a three (3) year firm proposal with the possibility to extend for three (3) mandates of two (2) year each. CBC/Radio-Canada is seeking proposals to establish a Services Agreement with the successful proponent for Customer Relationship Management (CRM) platform to enable the organization to manage leads, contacts, sales opportunities and other marketing processes in order to continue business growth, team collaboration and reporting. The Proponent’s mandate is to submit a comprehensive Proposal for the CRM solution offering.

2. TO OBTAIN THE RFP DOCUMENTATION
As CBC/Radio-Canada uses Merx (https://www.merx4.merx.com/cbc) to manage its solicitation process, all Respondents must obtain the RFP documents through Merx. Here is the link to the Merx Quick Get Started Steps
for new users (http://bit.ly/2NW0a93).

Determine your eligibility to participate based on the description/objective statement for the RFP.
To obtain the documents you must be registered with Merx. If you are not already registered, please follow the Merx Quick Start Guide link above.

Please note that CBC/Radio-Canada is not responsible for the distribution of the documents.

3. COMMUNICATION WITH CBC/RADIO-CANADA
Any contact with CBC/Radio-Canada at this stage of the RFP must be undertaken by e-mail only, which will be addressed to the CBC/Radio-Canada Representative for this RFP, whose co-ordinates appear below. All e-mails pertaining to this RFP must state the RFP reference number (Customer Service Relationship RFP_TI 20230526) in the “Subject” of the e-mail.

Rajeev Roopnah
Manager, Strategic Sourcing
Finance and Administration
CBC/Radio-Canada
E-mail: rajeev.roopnah@cbc.ca

Once the tender documents have been obtained, Respondents may have queries, require further information or clarification, or discover certain omissions or ambiguities in the RFP documents. If so, or if there is any doubt about the meaning of any part of this RFP, shall submit their questions through MERX no later than the date specified in PART I: INTRODUCTION, Table 1: Critical Dates in the RFP Process of the main document.
CBC/Radio-Canada reserves the right to answer only those questions submitted through Merx.

5. RECEIPT OF RESPONSES
Responses must be received by CBC/Radio-Canada, via electronic submission to the Merx Website (www.merx.com) no later than July 7, 2023 at 8:00:00 pm, Eastern Time.

The Respondent has the sole responsibility for the timely receipt of a Response by CBC/Radio-Canada. The Respondent cannot transfer such responsibility to CBC/Radio-Canada. The MERX clock shall be used to determine the time of receipt of the Response, whether the time indicated on such clock is accurate or not.

Partial Responses, amendments or revisions which are received after the date and time for the RFP Submission Closing Date will not be accepted.

Dates

Publication

2023/06/01 09:54:27 AM EDT

Bid Intent

Not Available

Question Acceptance DeadlineA - Latest Amendment

2023/06/21 11:59:00 PM EDT

Questions are submitted online

Yes

Closing Date

2023/07/07 08:00:00 PM EDT

Contact Information

Rajeev Roopnah

514-597-6000

rajeev.roopnah@cbc.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Technical Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Envelope 2 - Pricing

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

© MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.