Basic Information

Reference Number

0000211289

Issuing Organization

CBC/Radio Canada

Owner Organization

CBC/Radio-Canada

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

HR20210324

Title

Disability Management and Claims Adjudication

Source ID

FD.CO.CAN.458875.C104219

Agreement Type

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, All of Canada, All of Canada

Delivery Point

Canada

Purchase Type

Duration: 9 years
Option: 2options of 2 years each

DescriptionA - Previous Amendment

PLEASE READ THE FOLLOWING COMPLETELY AND CAREFULLY PAYING ATTENTION TO ALL REQUIREMENTS AND DATES.

CBC/Radio-Canada is seeking Proposals from industry in response to its Request for Proposals (“RFP) for CBC/Radio-Canada’s Disability Management and claims adjudication which include :

Disability Management System on a Self-serve (SaaS) basis;

for both CBC/Radio-Canada and the provider to manage and adjudicate claims
with CBC/Radio-Canada access to view claims managed by the Provider as well as communicate and upload information/documents

Provider shall have the ability to manage and process part or all of the;

adjudication of CBC/Radio-Canada’s non-occupational claims
adjudication of CBC/Radio-Canada’s occupational claims

An Agreement resulting from this RFP may potentially be for nine (9) years with two (2) irrevocable option(s) to extend for two (2) year period(s).

1. SUMMARY OF REQUIRED GOODS/SERVICES:
The key objectives in issuing this RFP are as follows:
CBC/Radio-Canada is seeking proposals from qualified Proponents for the provision of a SaaS based Disability Management System and the transition of adjudication services of some or all of the salary continuance (short-term disability) claims.

2. MANDATORY REQUIREMENTS:
There are no Mandatory requirements to obtain access to the RFP documents, nonetheless, the Proponent must ensure that they have the expertise in providing claims adjudication services with a SaaS based disability management System to large corporations.

3. TO OBTAIN THE RFP DOCUMENTATION
As CBC/Radio-Canada uses MERX (https://www.MERX4.MERX.com/cbc) to manage its solicitation process, all Proponents must obtain the RFP documents through MERX. Here is the link to the MERX Supplier User Guide
for new users https://www.merx.com/cms-portals/MERX/cms/public/help/guides/supplieruserguide-v1.0.pdf

Determine your eligibility to participate based on the description/objective statement for the RFP.
To obtain the documents you must be registered with MERX. If you are not already registered, please follow the MERX Supplier User Guide link above and/or call 1-800-964-6379.
Interested Proponents must be registered with Merx to have access to the NDA.
Review for due diligence and sign the NDA.
Email the signed NDA to the contact indicated in section 4

To obtain the RFP Documentation, Proponents must submit the Confidentiality and Non-Disclosure Agreement (NDA), signed by a duly authorized representative

Please note that in order to maintain total integrity and fairness CBC/Radio-Canada will not entertain changes to the NDA which, at this point, is for the purpose of this RFP. Furthermore, clauses protecting the confidentiality of the information that your company will include in the RFP will be provided in the documentation of the said RFP, and that the main objective of this Confidentiality and Non-Disclosure Agreement is to protect the confidentiality of the information that will be transmitted to you by CBC/Radio-Canada as part of the RFP. Consequently, be advised that CBC/Radio-Canada will refuse any request to sign a “bilateral” Confidentiality Agreement with any Proponent.

The NDA document(s) to be completed and signed must be submitted to the CBC/Radio-Canada representative no later than Thursday, November 4th, 2021, 5 p.m. Eastern Time

Following receipt of the required document(s) you will receive an e-mail from MERX that the RFP documents are ready for download, at the earliest on Friday November 5th, 2021.

Please note that CBC/Radio-Canada is not responsible for the distribution of the documents.

4. COMMUNICATION WITH CBC/RADIO-CANADA

Any contact with CBC/Radio-Canada prior to obtaining the RFP documentation must be undertaken by email only, addressed to the CBC/Radio-Canada Representative, whose coordinates appear below. All emails pertaining to this RFP must state the RFP reference number (RFP # HR20210324) in the “Subject” of the e-mail.
Vicky Rivard
Senior Specialist, Strategic Supply Management
Finance and Administration
CBC/Radio-Canada
E-mail: src108dp@radio-canada.ca

Once the tender documents have been obtained, Proponents may have queries, require further information or clarification, or discover certain omissions or ambiguities in the RFP documents. If so, or if there is any doubt about the meaning of any part of this RFP, must submit their questions through MERX no later than the date specified in PART I: INTRODUCTION, Table 1: Critical Dates in the RFP Process of the main document.

CBC/Radio-Canada reserves the right, at its discretion, to answer only those questions submitted through MERX.

5. RECEIPT OF PROPOSALS
Proposals must be received by CBC/Radio-Canada, via electronic submission to the MERX Website (www.MERX.com) no later than December 3rd, 2021 8:00:00 pm, Eastern Time.

The Proponent has the sole responsibility for the timely receipt of a Proposal by CBC/Radio-Canada. The Proponent cannot transfer such responsibility to CBC/Radio-Canada. The MERX clock shall be used to determine the time of receipt of the Proposal, whether the time indicated on such clock is accurate or not.

Partial Proposals, amendments or revisions which are received after the date and time for the RFP Submission Closing Date will not be accepted.

This procurement is subject to Chapter Five (Government Procurement) of the Canadian Free Trade Agreement (CFTA).

CBC/Radio-Canada retains the right to negotiate with Proponents on any procurement.

Dates

Publication

2021/10/29 03:53:46 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2021/11/11 05:00:00 PM EST

Questions are submitted online

Yes

Closing Date

2021/12/03 08:00:00 PM EST

Contact Information

Vicky Rivard

514-597-5360

src108dp@radio-canada.ca

Required Acknowledgement

NDA Prior

To obtain the RFP Documentation, Proponents must submit the Confidentiality and Non-Disclosure Agreement (NDA), signed by a duly authorized representative

The NDA document(s) to be completed and signed must be submitted to the CBC/Radio-Canada representative no later than Wednesday November 4th, 2021, 5 p.m. Eastern Time

Following receipt of the required document(s) you will receive an e-mail from MERX that the RFP documents are ready for download, at the earliest on Friday November 5th, 2021.

Please note that CBC/Radio-Canada is not responsible for the distribution of the documents.

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Technical Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

No costs/pricing shall appear in any of the documents included in this folder

Envelope 2 - Pricing

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

Provide all costing in the cost grid provided - Appendix A5

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