The Canada Council for the Arts is inviting suppliers to participate in a business transformation and digital initiative, through the procurement of a best-in-class Customer Relationship and Grants Management solution platform. Driven by goals of greater efficiency, effectiveness, flexibility, and equity, this opportunity from the Canada Council for the Arts will not only transform how business is conducted for the benefit of its customers but will also significantly impact the many artists and arts organizations in Canada and beyond. To achieve this transformative vision, the Council is seeking the participation of skilled and innovative suppliers, with expertise in platform integration and business application development, and willing to engage in a fast paced and highly collaborative procurement process.
Therefore, the Council has launched a project to implement an integrated Customer and Grant Management System (CGMS), to support the modernization and transformation of the Council’s granting and customer relationship management, and to improve its strategic capacity and core business capabilities. While CGMS will modernize the granting and non-granting processes and enhance the customer relationship management, the Council is also looking for a solution that will be integrated within the broader Council business environment, and as much as possible, take full advantage of the updated business applications and digital infrastructure that are part of the Council’s enterprise architecture.
Are invited to participate the suppliers that can provide a solution in the form of:
- CRM or iBPM application platform integration.
- Grants Management Solution (GMS) built on CRM or iBPM Platform
- Platform integration partners with the capacity to leverage CRM, iBPM and GMS capabilities.
Type of Service Required: Professional Services, digital business solutions and system integration
Closing Date: September 16, 2022
Please contact cgms-project@canadacouncil.ca for additional info or questions (before August 29, 2022)
