Basic Information

Reference Number

0000259782

Issuing Organization

Calgary Airport Authority

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

319

Title

FRONT LINE SERVICES

Source ID

PP.CO.AB.672757.C112214

Details

Location

Canada, All of Canada, All of Canada

Description

The Calgary Airport Authority invites proposals from experienced and qualified firms to provide Front Line Services. The organization aims to transform the delivery of L1 and L2 services (where L1 involves initial call receipt and basic trouble shooting by a technician, and L2 involves escalation to a subject matter expert for resolution). The Airport Authority is seeking an IT service provider with demonstrated capacity for innovative ideas and modern operating models that evolve with changing market dynamics.

Dates

Publication

2023/11/17 10:04:24 AM MST

Bid Intent

Not Available

Question Acceptance Deadline

2023/11/28 02:00:00 PM MST

Questions are submitted online

Closing DateA - Latest Amendment

2024/01/04 02:00:00 PM MST

Contact Information

Snehal Chokshi

403-717-3470

snehalc@yyc.com

Stephen Zymela

stephenz@yyc.com

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Additional Bidding Instructions

Submission requirements as per details contained in RFP package.

© MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.