Basic Information

Reference Number

0000206021

Issuing Organization

Business Development Bank of Canada

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFPQ-0000206021

Title

Call center services - Canada Digital Adoption Program

Source ID

PP.CO.QC.981867.C100263

Agreement Type

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, All of Canada, All of Canada

Description

The pandemic has changed the way Canadians do business. Companies, employees, and customers are doing more and more business online. Canadian businesses need to adopt new digital technologies to meet their customers' needs and stay competitive. Supporting a digital economy will help Canadian companies grow and create more jobs and will be crucial to Canada's long-term competitiveness.

Announced in Budget 2021, the Canada Digital Adoption Program (CDAP) will help small and medium-sized businesses accelerate their digital transformation to fuel economic recovery. As part of this program, BDC will finance eligible business to help finance the implementation of technology adoption plans.

In order to support the Canadian entrepreneurs having questions in relation to the CDAP and how to apply for the CDAP financing, the BDC is launching this RFP to obtain Call Center Services. The mandate will be to answer questions from BDC’s current and potential customers and guide them through the CDAP financing application process. The expected duration of the agreement is one (1) year with an option to renew for (1) one additional year.

Dates

Publication

2021/08/06 03:09:33 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2021/08/20 03:00:00 PM EDT

Questions are submitted online

Closing Date

2021/08/31 03:00:00 PM EDT

Contact Information

Patrick Aussant

514-461-6772

patrick.aussant@bdc.ca

Bid Submission Process

Bid Submission Type

Physical Bid Submission

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