Basic Information

Reference Number

0000162186

Issuing Organization

Agricorp

Owner Organization

Agricorp

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2019-20-0054

Title

Mitel VAR and Service Provider

Source ID

PP.CO.ON.584841.C83482

Details

Location

Canada, Ontario, Kitchener-Waterloo-Barrie

Description

This Request for Proposal (RFP) has been issued by Agricorp in order to identify and select the most suitable proponent to act as Agricorp’s Mitel VAR (Value Added Reseller) and to provide related support and services.

Following an evaluation process, Agricorp intends to sign a contract with the successful proponent for two (2) years with the option to extend for two (2), one (1) year options. The contract value, which includes option years, is not to exceed $100,000 CAD excluding HST.

Agricorp currently uses Mitel (ShoreTel) technology for our PBX and Contact Center phone system. The system is used by our Call Center to provide customer support, with our business hours being from 7:00 AM to 5:00 PM Eastern Time, Monday to Friday. All Mitel (ShoreTel) services are on a Windows server 2012 R2 edition Virtual Machine hosted on VMware vCenter 2-node cluster which is managed by Agricorp’s Help Desk team.

Agricorp’s topology comprises of two (2) sites for added redundancy:
1. Head Office (Guelph, ON)
2. Co-location Facility (Mississauga, ON)

Dates

Publication

2019/10/18 12:37:11 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2019/10/28 01:00:00 PM EDT

Questions are submitted online

Closing Date

2019/11/01 01:00:00 PM EDT

Contact Information

Amy Fraser

519-826-4031

agricorp.purchasing@agricorp.com

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Proposals must be less than 10MB in order for Agricorp to receive the proponent’s submission. If the proposal is larger than 10MB, it must be divided into a sufficient number of files such that each file is less than 10MB. If a proposal has been submitted and a confirmation of proposal receipt has not been received by 12:00 PM local time onthe date specified in Section 5.0 Timelines, the Agricorp Procurement department should be contacted in accordance with Section 9.0 Contact.

Proposals are to be e-mailed to agricorp.purchasing@agricorp.com

Note: Submissions received after the date and time specified in Section 5.0 Timelines, will be considered non-compliant and rejected.

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